Refund Policy

At Stirvana, we value fairness and transparency when it comes to refunds.

1. Refund Approval

  • Refunds are issued only after returned items have been received and inspected.

  • You will be notified via email whether your refund is approved or rejected.

2. Refund Timeline

  • Approved refunds will be processed to the original payment method within 5–10 business days.

  • Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

3. Non-Refundable Charges

  • Shipping fees paid for Express Shipping (if selected) are non-refundable.

  • Gift cards and promotional items are not eligible for refunds.

4. Partial Refunds

Partial refunds may be granted if:

  • The item shows signs of use or is not in its original condition.

  • The product packaging is missing or damaged.

5. Exchanges

  • Exchanges are only offered for defective, damaged, or incorrect items.

  • For all other cases, customers are encouraged to return the item for a refund and place a new order.