FAQ

Welcome to Stirvana’s FAQ page! We’ve gathered the most common questions our customers in the U.S. ask us. If you don’t find your answer here, feel free to reach out to our support team.

1. Where is Stirvana located?

We are proudly based in the United States. All of our orders are processed and shipped from within the U.S.

2. Do you ship internationally?

Currently, we only ship domestically within the United States. This ensures faster delivery times and reliable service.

3. What are your shipping options and delivery times?

• Standard Shipping: 5–7 business days

• Express Shipping: 2–4 business days
  (Delivery times may vary during holidays or due to unforeseen carrier delays.)

4. What payment methods do you accept?

We accept secure payments through:

• Credit Cards (via Stripe): Visa, MasterCard, American Express (AMEX), Discover, JCB

• PayPal: Pay directly with your PayPal account or through PayPal Guest Checkout (no account required).

5. Can I return or exchange an item?

Yes! We offer a 14-day return window from the date of delivery. Items must be unused, in original condition, and with tags attached.
👉 Please check our Returns Policy for detailed instructions.

6. What if I received the wrong size or a defective item?

If you received the wrong size or a faulty product, don’t worry—we’ll make it right. Simply contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund.

7. How do refunds work?

Once we receive and inspect your returned item, your refund will be processed within 5–10 business days back to your original payment method.

8. Do you charge sales tax?

Yes, applicable sales taxes will be calculated at checkout in compliance with U.S. state laws.

9. How can I contact Stirvana customer support?

You can reach us via:

• Email: support@stirvana.store

• Contact Form: Available on our website
  Our team is available Monday to Saturday, 9 AM – 6 PM.